Posts by Eoin Hennekam.

We Should Not Build Bridges Together

In an elaborate interview, Fredrik Scheide, special strategic advisor at the Norwegian Labour and Welfare Administration (Nav), shares his view on international government service design. A deep dive into best practices from Norway, law-making and legislation, clear language and accessibility, whistling for lost canaries, ziplines and the necessity to stop building bridges together… but to also build bridges together?!

Eoin Hennekam
25 August 2025

Communi­city: technological solutions for marginzalized groups

CommuniCity is a transformative citizen-centred EU funded project. It contains around 100 innovative Tech Pilots in Europe in urban and peri-urban areas to empower marginalised communities. Project manager Adeeb Sidani tells us more.

Eoin Hennekam
16 September 2024

Involving users in policy making, the story of Talk London

Talk London made an impression during the UserCentriCities summit in Brussels in 2023. The digital engagement platform was listed in the top 3 of most user-centric services in Europe. Greater London Authority’s Kate Lindemans and Selina Holliday tell us more about the platform and its development over the years.

Eoin Hennekam
8 July 2024

Addressing the digital gender gap in Emilia-Romagna

Michela De Biasio and Barbara Santi are working on addressing the digital gender gap in the Emilia-Romagna region, Italy, one of the challenges identified in Emilia-Romagna’s Digital Valley Common Good strategy. They aim to set an example and inspire other Italian regions, and even countries.

Eoin Hennekam
28 February 2024

How the City of Tallinn uses digital twins

During the UserCentriCities summit in May 2023, it once again became apparent that Estonia is at the forefront of digitalization. Something that can also be seen in Tallin’s efforts related to urban and city planning with digital twins. Christopher Raitviir shares the details of Tallin’s smart city approach.

Eoin Hennekam
27 November 2023

‘The main role of the city is to care about the citizens’     

We’re all working on user centricity, putting user needs first. We know it’s important. But can we even grasp just how important it is? Ukraine’s Kyiv Digital app demonstrates just how necessary a user centric focus by governments is. Oleg Polovynko, Adviser to the Mayor of Kyiv City on Digitalization, shares Kyiv’s and Ukraine’s story about user centricity in times of war.

Eoin Hennekam
2 October 2023

Milan sets the benchmark for user-centricity

Layla Pavone, coordinator of the board of Technological Innovation and Transformation of the municipality of Milan share how Milan works on user centricity.

Eoin Hennekam
21 August 2023