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Posts
- The key takeaways of the User Needs First International Conference 2025
- “Change through delivery”: How Germany is rebuilding government services from the inside out
- ‘A good digital government isn’t a sprint – it’s a conversation’
- 3 things you should know about the ISO standard for Plain Language
- Beyond seamlessness: Richard Pope on rethinking user needs in public services
- From silos to service: 15 lessons for better government cooperation
- People are not satisfied: Why governments need to refocus their practice in the Digital Age
- Key takeaways from Morten Meyerhoff Nielsen’s keynote on user-centric public sector digital transformation
- The Digital Agenda of Espoo: promoting the human centric and sustainable digital services of the future
- Communicity: technological solutions for marginzalized groups
- Involving users in policy making, the story of Talk London
- Addressing the digital gender gap in Emilia-Romagna
- User-centricity: learning from Catalonia Digital Services Guide
- How the City of Tallinn uses digital twins
- ‘Involving zero users in service design leads to zero insights’
- ‘The main role of the city is to care about the citizens’
- Milan sets the benchmark for user-centricity
- “Digital governmental services can make life easier, but not for everyone”
- “Proactive services should be the norm”
- Putting user needs first: a throwback to the UserCentriCities Summit 2023