User Needs First

An accessible, usable and comprehensible digital government. Providing inclusive services that everybody can and is willing to use. Because it has been developed with people in mind, rather than being based on governmental systems. That’s what we are about.

Gebruiker Centraal (loosely translated: User Needs First) is an active community by and for professionals. All of us are deeply committed to inclusive and accessible governmental services and communications. We focus on several topics that you can read more about on our About User Needs First page.

International Conference 2025

We’re organizing an international conference in April 2025 in Amsterdam, the Netherlands, for anyone working on better government services. Will we see you there?

Read all about the conference Register straight away

Events

UCC Café March

During the bi-monthly UCC Café, UCC community members exchange ideas and knowledge on user-centric governmental services based on examples in practice. The goal is to inspire each other and learn from each other with presentations on cases from members. 

User Needs First International Conference 2025

In 2025, we are hosting a multi-day and international event: User Needs First International Conference 2025! The event will take place in Amsterdam, the Netherlands, on Thursday the 10th and Friday the 11th of April 2025. There is also a pre-conference day on Wednesday the 9th, for visitors from outside the Netherlands. Will we see you there?

UCC Café May

During the bi-monthly UCC Café, UCC community members exchange ideas and knowledge on user-centric governmental services based on examples in practice. The goal is to inspire each other and learn from each other with presentations on cases from members.