User Needs First
An accessible, usable and comprehensible digital government. Providing inclusive services that everybody can and is willing to use. Because it has been developed with people in mind, rather than being based on governmental systems. That’s what we are about.
Gebruiker Centraal (loosely translated: User Needs First) is an active community by and for professionals. All of us are deeply committed to inclusive and accessible governmental services and communications. We focus on several topics that you can read more about on our About User Needs First page.

User Needs First International Concerence 2025: the post-conference webinar
The User Needs First International Conference (April 9-11, Amsterdam) was packed with insightful talks, engaging breakout sessions, and thought-provoking panel discussions. We would like to continue the discussion! Join us for an exclusive Follow Up & Forward webinar, where we will reflect on the key takeaways, identify emerging themes, and explore what’s next in user-centered digital services.
Read all about this webinarEvents

UCC Café May: communicating clearly with plain language
During a UCC Café, UCC community members exchange ideas and knowledge on user-centric governmental services based on examples in practice. The goal is to inspire each other and learn from each other with presentations on cases from members.

User Needs First International Conference 2025: the post-conference webinar
The User Needs First Conference (April 9-11, Amsterdam) was packed with insightful talks, engaging breakout sessions, and thought-provoking panel discussions. We would like to continue the discussion! Join us for an exclusive Follow Up & Forward webinar, where we will reflect on the key takeaways, identify emerging themes, and explore what’s next in user-centered digital services.

UCC Café June
During a UCC Café, UCC community members exchange ideas and knowledge on user-centric governmental services based on examples in practice. The goal is to inspire each other and learn from each other with presentations on cases from members.