News

CommuniCity is a transformative citizen-centred EU funded project. It contains around 100 innovative Tech Pilots in Europe in urban and peri-urban areas to empower marginalised communities. Project manager Adeeb Sidani tells us more.

Talk London made an impression during the UserCentriCities summit in Brussels in 2023. The digital engagement platform was listed in the top 3 of most user-centric services in Europe. Greater London Authority’s Kate Lindemans and Selina Holliday tell us more about the platform and its development over the years.

Michela De Biasio and Barbara Santi are working on addressing the digital gender gap in the Emilia-Romagna region, Italy, one of the challenges identified in Emilia-Romagna’s Digital Valley Common Good strategy. They aim to set an example and inspire other Italian regions, and even countries.

Carme Rodríguez- Pàmias tells us more about The Digital Services Guide and the user-centricity projects Catalonia has been working on.

During the UserCentriCities summit in May 2023, it once again became apparent that Estonia is at the forefront of digitalization. Something that can also be seen in Tallin’s efforts related to urban and city planning with digital twins. Christopher Raitviir shares the details of Tallin’s smart city approach.

“Involving users in service design should be as normal as brushing your teeth”, says Maureen Wijsman-de Hond. She shares Rotterdam’s user testing journey and gives valuable insights into the necessity of user testing.

We’re all working on user centricity, putting user needs first. We know it’s important. But can we even grasp just how important it is? Ukraine’s Kyiv Digital app demonstrates just how necessary a user centric focus by governments is. Oleg Polovynko, Adviser to the Mayor of Kyiv City on Digitalization, shares Kyiv’s and Ukraine’s story about user centricity in times of war.

Layla Pavone, coordinator of the board of Technological Innovation and Transformation of the municipality of Milan share how Milan works on user centricity.

Professor Wolfgang Ebbers is working on a framework to help measure inclusivity of governmental services. What are inclusive services, and why are they so important?

City of Ghent has made an impression with its proactive services. Services where the user truly comes first. What do these services entail? And what can we learn from Ghent? Sarah Spiessens from the City of Ghent tells all.