Online Meetup User Centric Design

During our online meetups, Community User Needs First members exchange ideas and knowledge on user-centric governmental services based on examples in practice. This time, we’ll dive into service design. With cases, best practices and questions from Switzerland and Estonia. Are you joining September 7th from 14.00 to 15.00h (CET)?

Programme

This event, we’ll talk about Service Design. A brief definition can be found on the website of the Service Design Network: “Service Design choreographs processes, technologies, and interactions within complex systems in order to co-create value for relevant stakeholders.” (Birgit Mager, 2012)  

Working with all relevant stakeholders is important, but what do you do when there seems to be a conflict of interest? How do we introduce ‘design thinking’ into areas where things have always been done the same way? And can legal design help to push a more user-centred approach?  

In this meetup, our community members will share their experiences. We’ll talk about best practices and challenges, and look at new perspectives together.  

This meetup will not be recorded.   

Meet our members

Beatrice Meier

Beatrice is a Service Designer at the City of Zurich’s Smart City unit, specializing in translating complex urban challenges into intuitive digital and non-digital experiences.

Peegi Kaibald

Peegi is a Business Analyst and Service Designer in Estonia’s public service at the State Shared Service Centre. She specializes in legal design for grants, combining policy, information, process, and system design to make public services more intuitive, efficient, and accessible for both applicants and administrators.

Anu Jaanson

Anu Jaanson works as a lawyer at the State Shared Service Centre. Her main areas of responsibility are ensuring the compliance of legislation and the drafting of legal acts in the field of European Union grants.

When and where

The event will take place online via Microsoft Teams on September 7th from 14.00 to 15.00h (CET).