Events

This is an overview of all our events. We'd also love to include your events! What are events related to user-centric government service design that we must include? Let us know via userneedsfirst@gebruikercentraal.nl. You can also share your event in our LinkedIn group.

September

Europe goes Once-Only (external event)

Starts at 08:30 ends at 14:00 hours

On September 24th and 25th, you can attend the Europe goes Once-Only event in Rotterdam, the Netherlands. The Netherlands has a long history of addressing challenges through cooperation. On board the historic steamship SS Rotterdam, this event will focus on exactly this sort of collaborative problem-solving between countries, organisations and people, all working towards a more connected digital Europe.

October

Webinar AI and public services

Starts at 10:00 ends at 11:00 hours
63 attendees

On October 13th from 10:00 to 11:00h (CET), we will host a webinar on Artificial Intelligence (AI) and public services. The EU AI Act opts for AI literacy among civil servants. But is that enough to reduce risks? Join us in this webinar where Cecília Barreto de Almeida will share her insights about the (possible) impact of AI on public administration and its workers.

The Service Design Global Conference 2026 (external event)

Starts at 08:30 ends at 16:30 hours

The Service Design Global Conference (SDGC) is the annual gathering of the international service design community, hosted by the Service Design Network (SDN). This year it will take place in Wiesbaden (Frankfurt RheinMain, Germany).

November

Online Meetup Community User Needs First November

Starts at 14:00 ends at 15:00 hours
11 attendees

During our online meetups, Community User Needs First members exchange ideas and knowledge on user-centric governmental services based on examples in practice. The goal is to inspire each other and learn from each other with presentations on cases from members. Are you joining November 25th?