Layla Pavone, coordinator of the board of Technological Innovation and Transformation of the municipality of Milan share how Milan works on user centricity.
Professor Wolfgang Ebbers is working on a framework to help measure inclusivity of governmental services. What are inclusive services, and why are they so important?
City of Ghent has made an impression with its proactive services. Services where the user truly comes first. What do these services entail? And what can we learn from Ghent? Sarah Spiessens from the City of Ghent tells all.
During the UserCentriCities Summit 2023 the collaboration within the UserCentriCities community was celebrated and user-centric services were awarded. Which countries within UCC were most successful in putting user needs first?
Check our recap on the webinar ‘How to use cooperation and partnership to successfully tackle sustainability issues?’, which took place on 12 May 2022.
