Recap of the International Design in Government conference 2019

Visible text: International Design in Government Conference 2019

Conference chairman:

I hope that we can truly feel as one community together, that puts user needs first and helps to design better government services, so that users can benefit and we can build a better society.

Francis Maude – ‘Designing digital to meet user needs’, former Minister for the UK Cabinet Office:

What you should do, the new way of doing it, user need discovery. No one writes a line of code until you have actually worked out where people are going to walk. What’s the path they are going to take? What’s the desire path?

Audrey Tang – ‘Digital social innovation: Taiwan can help’, Digital Minister of Taiwan:

In Taiwan when we say open data, we primarily mean open citizen data. And only sometimes open privaye data, and also open government data. And this is because all those ideas within the three months of pilot, we make sure that not only public and private sector people are in it, but also social sector people. The people who care about medical justice, who care about environmental protection. They actually set the agenda for the data collaboratives. They also participate in the governance.

Gerry McGovern – ‘Trust, simplicity, use’, developer of Top Tasks method – Ireland:

The number one competitor of government is complexity. But the number one challenge, the number one thing that will undermine the legitimacy of government is complexity. We need to really design maintenance. We need to design how to maintain. Most of our design skills are focused on how to create and how to launch. We need a whole new world which is focussing on maintenance design. Because that’s where most of the value is that I have discovered over the last 25 years. Trust is build based on use. How many people trust Google? Here in this room. Very few. But how many people trust Google Maps to get to your destination? Trust is in use. That’s how we build. We trust what is used, we trust what is useful.

Conference participant:

It’s been an amazing conference so far. The amount of thought and effort that’s got into bringing loads of different people together, it’s been amazing and it’s really inclusive. Everyone has been tated for and everything has been taking in to consideration. And the break out sessions have been outstanding.

Conference participant:

I think it has been really great so far. I think you’ve got like a lot of really impressive speakers and the workshops have been really interactive. I had a really great time.

Visible text: 3 days, 40 countries, 50 break out sessions, 9 keynote presentations, 1 community
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