Listen to 4 inspiring keynotes from the User Needs First International Conference 2025
Did you miss the keynotes at the User Needs First International Conference 2025? Or just want to hear them again? You’re in luck! We’ve published the audio recordings of 4 standout talks from the event in Amsterdam, held on April 10 and 11, 2025. The conference brought together digital government experts from all over the world, sharing real stories and practical strategies for creating public services that truly work for people.
These 4 keynote recordings are now available online. Check them out below – and get inspired.
🎙️ Oleg Polovynko – Building resilient digital cities
Oleg Polovynko, advisor to the mayor of Kiev (Ukrain) on digitalization, explores how cities can become resilient, data-driven ecosystems – even in times of crisis. He shares lessons on combating misinformation, engaging citizens, and building trust in digital infrastructure.
Listen to Oleg Polovynko’s keynote
🎙️ Richard Pope – Beyond user needs: A new design philosophy for the digital public sector
Richard Pope, part of the founding team of the UK’s Government Digital Service, offers a bold new vision for public service design. This keynote will make you rethink what’s possible when we put people – not processes – at the heart of digital transformation.
Listen to Richard Pope’s keynote
🎙️ Stephanie Kaiser – Change through delivery: A strategy for transformation in the complex German system
How do you create user-centric services in a highly decentralized country like Germany? Stephanie Kaiser, Chief Product Officer at the German Government’s Digital Service, shares their practical approach: change through delivery – and shows how execution can shape policy.
Listen to Stephanie Kaiser’s keynote
🎙️ Morten Meyerhoff Nielsen – From standards to service: Designing digital government for real user needs
Morten Meyerhoff Nielsen of the United Nations University reveals how to design government services that are preventive, predictive, proactive, and personalized. He compares global approaches and emphasizes why good governance and design standards make all the difference.
Listen to Morten Meyerhoff Nielsen’s keynote
Curious to see more from the conference?
Check out the full recap, including photos, sessions, and speaker highlights:
Recap: User Needs First International Conference 2025