Watch 3 inspiring talks on user-centered public services

Following the User Needs First International Conference in Amsterdam (April 9–11), the global conversation on user-centered design in government continues. On May 23, User Needs First (Gebruiker Centraal) and the International Design and Government Community hosted a special post-conference webinar, and now you can watch the 3 presentations online.

You’ll also find a short written summary of each talk, perfect if you prefer reading or just want to quickly explore the highlights.

Here’s what to expect:

Justice design in Thailand

Jett Virangkabutra shared how simple user research questions uncovered hidden barriers in Thailand’s justice system. From dental health in women’s prisons to the challenges of creating a child-friendly legal process.

Co-designing digital transformation in Germany

Charlotte Vorbeck and Dirk Heider showed how co-design and shared responsibility are helping transform Germany’s legal data systems. By working with public servants, not just for them.

Modernizing legacy housing systems in the UK

Peter Fletcher, Jen Gough, and Koert Bakker explained how they helped Homes England move from outdated tech to a scalable, user-friendly digital service. Through agile, user-driven delivery and deep cross-functional collaboration.